Premium 12'x12' Hardtop Gazebo with Double Roof - Aluminum Frame, Galvanized Steel Canopy, and Protective Curtains - Perfect Outdoor Pavilion for Patio, Backyard, and Lawn (Brown)

Refund and Return Policy (Updated 9/25/2023)

Return Window: We offer a 14-day return policy from the date of receipt for any reason except carrier damage, defects, or if the wrong item was sent.

Minimizing Returns for a Seamless Experience: At T & J Home Trends, our goal is to ensure that you are thrilled with your purchase. To prevent returns, particularly for bulky items, we require a phone number and an email address to verify your order before dispatching it so we can contact you to confirm the following:

• Confirmation of availability for receipt at the provided address.
• The item matches your order.
• The dimensions of your space accommodate the product.
• All local rules, including homeowners' association guidelines, allow the product.
• The product will arrive in time for any specific event or requirement, and that assembly can be managed.

Please note: We do recommend services for assembly if you do not have one yourself.

By meticulously following these steps, we aim for every delivery to be just right, negating any need for returns. For this reason, in most cases when you have ordered a large item, we will not capture your payment until we have contacted you and confirmed your purchase. We appreciate your collaboration in fostering this smooth experience.

Reasons and Precautions for Returns: Please review the typical reasons for returns and their associated precautions to minimize the possibility of returns:

1. Buyer's Remorse:
• Precaution: Research the product thoroughly by reading descriptions and contacting us with queries.
2. Size Mismatch:
• Precaution: Measure your space and compare with product dimensions on our site.
3. Functionality Issues:
• Precaution: Match the product's features with your needs.
4. Difficulty in Assembly:
• Precaution: Check assembly instructions and ensure you have the necessary tools and skills.
5. Found a Better Price Elsewhere:
• Precaution: Compare prices and be comfortable with your decision.
6. Seasonal Considerations:
• Precaution: Plan and account for delivery times.
7. Local Regulation Neglect:
• Precaution: Verify local rules and guidelines affecting the product.
8. Gift Returns:
• Precaution: Ensure the gift matches the recipient's preferences.
9. Expectation Mismatch:
• Precaution: Read product descriptions and reviews.
10. Order Mistake:
• Precaution: Double-check your order before finalizing.

Charges for Returns: Returns unrelated to defects, damage, or receiving the wrong item will incur return shipping fees and a 30% restocking fee.

Eligibility Criteria for Returns: To qualify for a return, the item must:

• Be in original condition.
• Be unworn or unused.
• Have original tags attached.
• Be in its original packaging.
• Include the receipt or proof of purchase.

Initiating a Return: Contact us at support@tandjhometrends.com or through our Contact Us page to begin a return. Once accepted, we'll provide return instructions. If you handle the return shipping, please share the tracking number. Returns without prior coordination will not be accepted.

Damages and Defects: If your item arrives damaged, inspect it before signing off on delivery. Report any issues within 7 days with supporting images to support@tandjhometrends.com. Any reports after 7 days will not be accepted.

Missing Parts: For missing parts, contact the manufacturer directly. If you need assistance, get in touch with us.

Items Exempt from Returns: Custom-made or personalized items are non-returnable.

Sale Items: Items on sale are non-returnable.

Exchanges and Replacements: For exchanges, follow the return process and then place a new order.

Refunds: Upon receiving and assessing your return, we'll notify you about the refund. If approved, you'll receive the refund within 10 business days. Banks or credit card companies might take 3-5 more days. If there's a delay beyond 15 business days, contact us.

Cancellations: Orders canceled after 24 hours may be subject to a 30% administration fee if the order has been removed from stock and prepared for shipping. If shipped, you'll bear both original and return shipping costs as well as the 30% administration fee.